As a husband and wife blogging team it is only natural we’ll have differing opinions and points of view at times.
Actually it happens pretty often, and we thought it would be fun to share some of these situations with our readers.
This way you get to hear both sides of the story and then make up your own mind as to who is right and who is wrong.
With that in mind, we’re starting the new year with a new feature called He Said, She Said. If you all like it, we’ll make it a regular feature here at Budget Kitty.
In today’s episode, we take a real life situation and ask, “Is it worth going back to the store to complain and get a refund?”
How It Came Up
It was two weeks before Christmas and we were making lasagna for dinner. Mike ran to the store to pick up a few items to make a nice salad and some ricotta cheese for the lasagna filling.
Ricotta was on sale in the supermarket for half off ($3.99 instead of the regular price of $7.99) so Mike grabbed two containers. One to make lasagna with and the other to hold onto for a future meal.
He did check the containers and both had an expiration date over a month in the future.
BUT, when we opened up the first container it had mold in it. Ewww.
The other container of cheese was fine so we could still make dinner, but the question became what should we do about the moldy cheese we just paid good money for?
This really annoys me. I double-checked the expiration date on the ricotta cheese container and it clearly said we had over a month before it spoiled.
Do I really need to actually open up everything I buy to be certain it hasn’t somehow gone bad?
That said, I hate shopping and I can’t stand having to deal with customer service of any kind.
It’s always such a struggle and I get frustrated easily, so unless you really piss me off like Alex and Ani did I’m inclined to suck it up and take it as a loss.
Don’t get me wrong, I don’t like paying for something that is no good and if it was a lot of money I’d definitely be happy to complain.
But its four bucks. That’s not going to make or break me.
And my time is important to me. Between work, blogging, my family and friends, and other commitments I don’t have a lot of free time on my hands.
Do I really want to waste a half hour driving to the supermarket, standing in line, explaining everything to customer service, getting a refund, and driving back home again?
Is that really the most efficient use of my time?
I could add in the cost of fuel and wear and tear on the car too, but the drive to the supermarket and back is only about a total of three miles so the cost is insignificant.
Bottom line…$4 is not a lot of money and even though I’m annoyed it was wasted it’s not enough for me to jump through hoops to get it back.
Okay, that was a very cute argument but I know you better than that.
You’re a personal finance blogger and you are willing to give up $4 without a fight?
No way. The truth is you just don’t want to deal with it.
It’s not that you’re lazy, because you’re anything but lazy.
You work your butt off day in and day out to support your family. You have a full time job and you spend way too much time commuting back and forth. You come home from work and you help the kids with their homework, spend some quality time with them and me, and also find time to keep this blog going.
I totally respect that and love you for it all.
And I understand that the $4 cheese you can’t be bothered with returning to the store isn’t about the cheese, it’s about yet another time commitment.
But you’re letting your emotions get the better of you.
The supermarket is less than two miles away and we go there all the time. There’s no need to make a special trip. We can just return it the next time we’re there.
How It Worked Out
Jeri makes a lot of sense sometimes.
We do go to that supermarket all the time and in fact just a couple days later I had to run and pick up a few things so Grace could bake some Christmas cookies.
I took her with me to the store so I got to spend some one on one time with her and we returned the cheese.
There was no big ordeal or long line to deal with and customer service was very easy to deal with. Even better, the store policy for situations like this is to not just refund your money but to refund double what you spent.
So I came home with a refund of $8 instead of the $4 I was expecting.
Maybe I should listen to my wife more often. 🙂